Delivery & Returns

 

Delivery Information

Standard Recorded Delivery (3-5 Working Days) £3.95

* Our Standard Delivery is recorded and you will receive a tracking number so that you can track your parcel.

* You should receive your parcel within 3- 5 days.

* We cannot specify a particular delivery time within the 8am-5pm window.

* However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our us.

 

Next Day Delivery available Monday- Friday except bank holidays (UK Only) £4.95

* Available for orders placed before 12pm Monday- Thursday.

* Dispatched to arrive the following day between 8am-5pm.

* We cannot specify a particular delivery time within the 8am-5pm window.

 

Europe £13.95

* Signed For- approximately 3-5 working days.

* Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Worldwide £18.00

* Signed For- approximately 7 working days.

* Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

 

Additional

* All deliveries must be signed for.

* If you are not available to receive the parcel the parcel driver will leave a card with the details of how to collect your parcel from the depot, or how to arrange for a re-delivery.

* Please note, we are unable to change a residential delivery address to a business delivery address once the order has been dispatched.

* Please contact Ed Joseph for any more questions about delivery on info@edjoseph.co.uk

 

Returns

You can return any item to us within 14 days of receipt for a refund, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that hygiene seals are not removed from garments and shoes are only tried indoors.
Under the Distance Selling Regulations you the consumer have an unconditional right to cancel a contract inside the given timescale and receive a refund within 30days. You do however, have a statutory duty throughout the cancellation period to retain possession of the goods and take reasonable care of them. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

Some products are non-returnable for hygiene reasons. This is indicated in the product description.
When making a Return you must ensure you tell us your order number on your returns form we send you with your order and include your original invoice when returning your order. Failure to do so may cause delays in processing your return.
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange.
However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Returns address:

ED JOSEPH
c/o Exact Abacus Ltd
Western Avenue
Matrix Park
Chorley
PR7 7NB

 

 

 

 

 

 

 

 

 

 

 

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